CloudConnect Manual

CloudConnect Support

You might run into a situation where you need to contact us. Here are some of the ways you can get in touch.

Ticket Submissions

This is probably the easiest way to get in touch with us, which helps us help you! You can send in a ticket from within PingPlotter via Help → Email PingPlotter Support. This will package up some backend information we can use right away to get you a solution super-quick.


You can also email us if you need to get in contact. Our support email is


We do have a support phone number: (208)-345-0030, Option 8. If we're not in the office, leave a message and we'll get back to you as soon as we can!


On all channels, we are available Monday-Friday, 9AM-5PM MST. If you write in or leave a voicemail, you can expect a response by 5PM the following business day. We are not in the office on New Year's Day, Labor Day, Thanksgiving, or Christmas Day.