Remote Data Collection

Collect diagnostic information from client machines without leaving your favorite chair.

Try the Beta

PingPlotter
CloudConnect

CloudConnect transforms PingPlotter into your networking command center. The service delivers network diagnostic information from remote machines to a central hub where you can monitor and troubleshoot as if the traces were happening on your computer.

Anyone worth their salt knows the best diagnostic information comes from the device experiencing the problem. Usually, that means it's your job to help clients test their network over the phone or travel to their location and collect the data for them. CloudConnect offers a third option. It lets you test a client's network from anywhere you want.

Decrease travel time

The very nature of a remote troubleshooting option reduces your need to go places. Avoiding travel adds up over time. Before you know it, you'll be spending less time per client and doing something awesome with the extra space on your schedule.

Minimize customer involvement

Activating CloudConnect agents involves having clients download a specialized version of PingPlotter customized specifically for you. There's no typing in IP addresses or making firewall exceptions. CloudConnect does the heavy lifting so your client doesn't have to.

With CloudConnect, you can make all the adjustments you need right from PingPlotter. Change trace targets. Set alert actions. You'll never have to play phone tag again trying to get the info you need.

Collect unlimited data

Agents test the network for as long as you need and are not limited in the amount of data they transfer. Think of each agent as an extension of your own PingPlotter. Your only limitation is the number of active sessions allowed by your version.

Activating CloudConnect

CloudConnect is a beta feature in PingPlotter's latest release. It's currently available to anyone with a subscription or a license with active maintenance.

Visit the activation page to learn how to get up and running.

View activation instructions

How CloudConnect Works

All it takes is deploying an agent to a client machine. Agents test the network and relay the information to your device for analysis. You can deploy multiple agents, and there's no limit on how long they run. Agent settings can also be adjusted on the fly — just like a normal PingPlotter trace.

Agents

Agents deploy to client machines. They're basically a copy of PingPlotter you can control from your computer.

Cloud

A web service manages delivery between agents and PingPlotter. It ensures all information reaches its destination.

PingPlotter

PingPlotter is the same product you've always known. Only now it connects to the web service and receives data from agents.

CloudConnect vs. Remote

The remote agent from earlier PingPlotter versions collected data from remote machines in some cases, but factors like requiring a constant connection and complicated setup held it back. CloudConnect is a more flexible solution that fits a wider range of use cases.

CloudConnect
Remote agent
Deployment
Share and click activation link
Install agent, adjust firewall, setup PingPlotter
Configuration
Adjust settings with PingPlotter
Modify scripts to adjust settings
Data transfer
Cloud backup prevents data loss
Requires constant connection
Packet types
IMCP, TCP, and UDP
Modify scripts for different packets
 

Pricing Plan

CloudConnect is free to use during beta testing. After the official release, the service will have monthly subscription plans. You'll have the option to use the subscription with PingPlotter Standard or Professional. The price you pay depends on the number of concurrent traces you want access to during a month.

Free*

Single trace

$19/mo

5 Traces

$49/mo

50 Traces

$99/mo

100 Traces

More than 100 traces?

If you're looking for more than 100 traces, you're awesome! We're ready to support your needs. Let's talk before you set up your plan.

* Free CloudConnect will only be available with PingPlotter Professional. Single traces in PingPlotter Standard will cost $9.99.