{"version":"0.9.5","fields":["title","description"],"ref":"id","documentStore":{"docs":{"/cloud/manual/":{"id":"/cloud/manual/","title":"Welcome to PingPlotter Cloud!","description":"This Quick Start Guide should help you and your team begin using PingPlotter Cloud as part of your daily operations."},"/cloud/manual/account-settings/":{"id":"/cloud/manual/account-settings/","title":"Account Settings","description":"On the account settings tab, you can Change Your Password, Get Help from the support team, and of course Logout. Change Password Here you can change your password to something new:   Get Help You can reach out to the Pingman Tools Service Team with any questions or issues that you encountering, so don't hesitate to get in touch!"},"/cloud/manual/actions/":{"id":"/cloud/manual/actions/","title":"Actions","description":"  Alerts are automated events that trigger when specific network conditions occur. To get started, click on a trace row in the Summary View to select it. Or, you could also click on the target row in the Trace View. "},"/cloud/manual/agent-custom-fields/":{"id":"/cloud/manual/agent-custom-fields/","title":"Agent Custom Fields | PingPlotter Cloud Manual","description":"To better monitor the quality of your networks, create as many fields as are helpful in helping you organize your agents. Custom fields could be a team name, department name, client name, etc."},"/cloud/manual/agent-details/":{"id":"/cloud/manual/agent-details/","title":"Agent Details","description":"Agent details helps you keep track of Agent status, connection type, and more."},"/cloud/manual/agent-limits/":{"id":"/cloud/manual/agent-limits/","title":"Agent Management","description":"Beginning August 1st, 2023 subscriptions will be subject to limits on the number of total agents."},"/cloud/manual/agent-lobby/":{"id":"/cloud/manual/agent-lobby/","title":"Agent Lobby","description":"The Agent lobby houses all Agents that are in a pending state due to subscription overuse, a duplicate Agent was detected, or Agents that require approval before connecting."},"/cloud/manual/agent-management/":{"id":"/cloud/manual/agent-management/","title":"Agent Management","description":"Under the Agents tab in the sidebar, you will find a list of every deployed Agent. Here you can sort Agents and see how many are deployed or pending, along with their installation type and a list of their active trace sessions."},"/cloud/manual/agent-templates-and-presets/":{"id":"/cloud/manual/agent-templates-and-presets/","title":"Agent Templates and Presets","description":"Agent templates and presets allow you to create Agent configurations for repeated use or mass deployment."},"/cloud/manual/alert-mask/":{"id":"/cloud/manual/alert-mask/","title":"Alert Masking","description":"The Alert Mask allows you to automatically apply an alert from your library to all targets, or to a group of targets. The way you define the group of targets is by using a subnet mask."},"/cloud/manual/alerts-overview/":{"id":"/cloud/manual/alerts-overview/","title":"Actions","description":"  Alerts are automated events that trigger when specific network conditions occur."},"/cloud/manual/alerts-target-selection/":{"id":"/cloud/manual/alerts-target-selection/","title":"Actions","description":"Select individual targets or use a mask to dynamically add alerts to a group of targets."},"/cloud/manual/api-agents/":{"id":"/cloud/manual/api-agents/","title":"PingPlotter Cloud Agents API","description":"The PingPlotter Cloud API can be used to manage your account and poll target data/statistics for custom development"},"/cloud/manual/api-examples/":{"id":"/cloud/manual/api-examples/","title":"PingPlotter Cloud API Examples","description":"The PingPlotter Cloud API can be used to manage your account and poll target data/statistics for custom development"},"/cloud/manual/api-liveshares/":{"id":"/cloud/manual/api-liveshares/","title":"PingPlotter Cloud LiveShares API","description":"The PingPlotter Cloud API can be used to manage your account and poll target data/statistics for custom development"},"/cloud/manual/api-session-trace-data/":{"id":"/cloud/manual/api-session-trace-data/","title":"PingPlotter Cloud Session Trace Data API","description":"The PingPlotter Cloud API can be used to manage your account and poll target data/statistics for custom development"},"/cloud/manual/api-sessions/":{"id":"/cloud/manual/api-sessions/","title":"PingPlotter Cloud Sessions API","description":"The PingPlotter Cloud API can be used to manage your account and poll target data/statistics for custom development"},"/cloud/manual/api-settings/":{"id":"/cloud/manual/api-settings/","title":"PingPlotter Cloud Settings API","description":"The PingPlotter Cloud API can be used to manage your account and poll target data/statistics for custom development"},"/cloud/manual/api-users/":{"id":"/cloud/manual/api-users/","title":"PingPlotter Cloud Users API","description":"The PingPlotter Cloud API can be used to manage your account and poll target data/statistics for custom development"},"/cloud/manual/api/":{"id":"/cloud/manual/api/","title":"PingPlotter Cloud API","description":"The PingPlotter Cloud API can be used to manage your account and poll target data/statistics for custom development"},"/cloud/manual/bulk-update-agents/":{"id":"/cloud/manual/bulk-update-agents/","title":"How to Bulk Update Agent Properties","description":"Use the import feature to bulk update Agent fields."},"/cloud/manual/burst-traces/":{"id":"/cloud/manual/burst-traces/","title":"Burst Targets","description":"Burst Targets allow you to exceed your Agent Trace limit."},"/cloud/manual/cloud-faq/":{"id":"/cloud/manual/cloud-faq/","title":"PingPlotter Cloud FAQ","description":"Frequently asked questions about PingPlotter Cloud Q: What is PingPlotter Cloud? A: PingPlotter is a network diagnostic tool used to troubleshoot and monitor the active network path between a device and a specific endpoint. PingPlotter identifies every hop between two devices, allowing you to pinpoint exactly where and how a connection deteriorates. We've integrated this tool that everyone knows and loves into our cloud platform - aptly named PingPlotter Cloud."},"/cloud/manual/conditions/":{"id":"/cloud/manual/conditions/","title":"Conditions","description":"There are several options for setting up alert conditions"},"/cloud/manual/dashboard-view/":{"id":"/cloud/manual/dashboard-view/","title":"Dashboard View","description":"The Dashboard is your home for all things PingPlotter Cloud. Don't like how it looks? Feel free to change it up using the Edit button in the upper right hand corner."},"/cloud/manual/direct-ping/":{"id":"/cloud/manual/direct-ping/","title":"Direct Ping","description":"Direct ping is a PingPlotter Cloud feature that allows for better data collection on intermediate hops."},"/cloud/manual/display/":{"id":"/cloud/manual/display/","title":"Display","description":"These boxes control the points at which the graph colors change when measuring latency. By default, all responses which fall under 100 ms and below will paint green, 101 to 200 will paint yellow, and over 200 will paint red."},"/cloud/manual/end-user-insights/":{"id":"/cloud/manual/end-user-insights/","title":"Sidekick","description":"What is a Sidekick? Robin to Batman, Watson to Holmes, War Machine to Iron Man. The sidekick takes care of the more menial tasks while the hero saves the day."},"/cloud/manual/engine/":{"id":"/cloud/manual/engine/","title":"Engine","description":"The Engine settings control what and how PingPlotter Cloud sends data."},"/cloud/manual/events/":{"id":"/cloud/manual/events/","title":"Events","description":"Below is a list of the types of event notifications that you can use for a PingPlotter Cloud alert.  When alert conditions start (enters alert state) The first time alert conditions occur, the event will happen and won't be repeated while in the alert state. This is a popular use – as you find out about new conditions when they happen, but don't have to be bothered again.  As soon as the alert condition stops being met, and then it starts again, this event will reoccur."},"/cloud/manual/examples/":{"id":"/cloud/manual/examples/","title":"Examples","description":"In this page, we will demonstrate how someone could use an Alert for their PingPlotter Cloud workflow.  Additional options Methods with a # mean you can edit the parameters within the quotations. You can also customize how line items show up by wrapping them in HTML header tags."},"/cloud/manual/export-statistics/":{"id":"/cloud/manual/export-statistics/","title":"How to Export PingPotter Statistics to a Spreadsheet","description":"Export your PingPlotter data to a spreadsheet."},"/cloud/manual/general/":{"id":"/cloud/manual/general/","title":"General","description":"Adjust PingPlotter Cloud settings for dynamic DNS, timegraphs, and named setting configurations."},"/cloud/manual/get-support/":{"id":"/cloud/manual/get-support/","title":"PingPlotter Cloud Support","description":"Contact our Service Team PingPlotter's Service Team is available to assist with any PingPlotter or PingPlotter Cloud issue you may encounter. As a subscriber, you have access to priority support, ensuring your support tickets jump to the front of our support queue. Our Service Team can also schedule remote sessions to answer questions and help your team to work through complex issues."},"/cloud/manual/getting-started-with-pingplotter-cloud/":{"id":"/cloud/manual/getting-started-with-pingplotter-cloud/","title":"Getting Started","description":"You can access PingPlotter Cloud by navigating to https://pingplotter.cloud. Log in to the interface by using your Pingman Tools account credentials (or if an administrator has created a user account on your behalf, you'll use those credentials)."},"/cloud/manual/hardware-shipping/":{"id":"/cloud/manual/hardware-shipping/","title":"Know When (Not) to Ship Hardware","description":"How to know when (not) to ship hardware."},"/cloud/manual/individual-agent-deployment/":{"id":"/cloud/manual/individual-agent-deployment/","title":"Individual Agent Deployment","description":"Once logged in to PingPlotter Cloud, you can begin creating and deploying remote Agents to the different devices you wish to monitor and troubleshoot. Why deploy an agent? Agents are deployed to get to collect data from the perspective of the user that is experiencing the network issue. The Agent pings the different targets that you request it to perform a traceroute to. The results will help you diagnose any network issues."},"/cloud/manual/insights/":{"id":"/cloud/manual/insights/","title":"Insights","description":"Insights is an automated analysis tool that looks at your PingPlotter trace results and identifies where (and in some cases, what) problems are impacting a device’s connection."},"/cloud/manual/linux-agent/":{"id":"/cloud/manual/linux-agent/","title":"Linux Agent","description":"The Pingplotter Cloud Linux Agent is compatible with most apt-get and yum distributions. It is installed from the Terminal by adding the PingPlotter Agent respository, installing the agent, and then connecting the agent to your Cloud account. It does not have a GUI and can be installed as a service if desired. These packages should be installed on Intel/Amd (x64), Armhf (32 bit - AMR32v7 - raspberry pi 2 or better), or Arm64. Please contact us if you need other architectures or distros."},"/cloud/manual/liveshare/":{"id":"/cloud/manual/liveshare/","title":"Cloud LiveShare","description":"LiveShare links allow permitted users to share web links to live-updating PingPlotter results. The LiveShare link will include any components (Timeline Graphs, Insights, Focus Period, etc.) you have open when the link is created."},"/cloud/manual/location-tracking/":{"id":"/cloud/manual/location-tracking/","title":"How to Track Agent Location","description":"Track Agent location."},"/cloud/manual/manage-sessions/":{"id":"/cloud/manual/manage-sessions/","title":"Manage Sessions","description":"The Session Manager is a tool that allows you to interact with your PingPlotter data. It can be found under Sessions in the side menu. Using a table format, the Session Manager categorizes your trace sessions using the following criteria:"},"/cloud/manual/manager-dashboard/":{"id":"/cloud/manual/manager-dashboard/","title":"How to Create a Manager Dashboard","description":"Create a Dashboard for your manager."},"/cloud/manual/mass-deployment/":{"id":"/cloud/manual/mass-deployment/","title":"Mass Deployment","description":"    In some situations, you may wish to deploy PingPlotter Cloud Agents to a large number of remote devices using an installation manager instead of manually creating and deploying Agents individually. These steps will help speed up the process."},"/cloud/manual/netcheck/":{"id":"/cloud/manual/netcheck/","title":"NetCheck","description":"PingPlotter NetCheck allows you to quickly assess network quality for any device and use-case."},"/cloud/manual/network-quality-overview/":{"id":"/cloud/manual/network-quality-overview/","title":"Network Quality Overview","description":"The Network Quality Overview shows aggregated network data over time."},"/cloud/manual/nic-select/":{"id":"/cloud/manual/nic-select/","title":"Network Interface Selection","description":"If the Agent machine has multiple network interfaces (Wifi, VPN, Dongle, dual-onboard NIC's) this feature allows you to specify which interface to use."},"/cloud/manual/pingplotter-cloud-data-and-service-information/":{"id":"/cloud/manual/pingplotter-cloud-data-and-service-information/","title":"Data and Service Information | PingPlotter Cloud Manual","description":"Information about PingPlotter Cloud Data and Service"},"/cloud/manual/pingplotter-cloud-system-requirements/":{"id":"/cloud/manual/pingplotter-cloud-system-requirements/","title":"System Requirements","description":"All of the listed operating systems and hardware are valid for new installations of PingPlotter Cloud Agents.  The PingPlotter Cloud interface requires that Javascript be enabled. Supported browsers include Chrome, Edge, Safari, or Firefox 10+. We recommend using a modern web browser that has been updated in the last 2 years."},"/cloud/manual/quality-definitions/":{"id":"/cloud/manual/quality-definitions/","title":"Quality Score Definitions","description":"A Quality Score Definition determines the point at which a network connection is no longer suitable to perform a specific task, such as Voice-over-IP calling. It combines the Latency, Jitter, and Packet Loss of each sample to determine if the signal was Good, Fair, or Poor. Insights displays these results as a percentage of time in the Signal Quality Summary."},"/cloud/manual/quality-monitor/":{"id":"/cloud/manual/quality-monitor/","title":"Quality Monitor | PingPlotter Cloud Manual","description":"The quality monitor dashboard provides an overview of network quality for all PingPlotter Cloud agents."},"/cloud/manual/sso/":{"id":"/cloud/manual/sso/","title":"SSO","description":"Instructions for integrating SSO."},"/cloud/manual/summary-view/":{"id":"/cloud/manual/summary-view/","title":"Summary View","description":"The target summary view shows a simplified list of trace targets for a specific group of traces (such as traces currently active on an Agent)."},"/cloud/manual/target-controls/":{"id":"/cloud/manual/target-controls/","title":"Target Controls","description":"Target controls have three main components: the Target Bar, the Trace Graph, and Timeline Graphs."},"/cloud/manual/trace-view/":{"id":"/cloud/manual/trace-view/","title":"Target View","description":"The Target View shows the status of a network connection between an Agent device and the selected trace target."},"/cloud/manual/two-factor-authentication/":{"id":"/cloud/manual/two-factor-authentication/","title":"Two-Factor Authentication","description":"Two-factor authentication (2FA) offers an additional layer of security for PingPlotter Cloud users by adding a second, one-time password to be entered when logging into Cloud. Choosing an authenticator To secure your login using 2FA, you will need an authenticator app or hardware token to generate one-time passwords. PingPlotter Cloud uses Time-based One Time Passwords (TOTP) to secure user and admin logins. Several compatible apps support TOTP, including:"},"/cloud/manual/users-and-permissions/":{"id":"/cloud/manual/users-and-permissions/","title":"Users and Permissions","description":"PingPlotter Cloud offers administrators the option to create custom user-profiles and assign them appropriate levels of permission within their PingPlotter Cloud subscription. User Creation To create a new user, click on Manage Users in the sidebar of PingPlotter Cloud, then click the blue +Add User button in the upper-right corner."},"/cloud/manual/using-summaries/":{"id":"/cloud/manual/using-summaries/","title":"Using Summaries","description":"A summary in PingPlotter Cloud is a place where you can group trace sessions together. It gives you a way to compare data from multiple targets and also provides an easy one-glance summary of the important parts of your network. By default, you'll have an All Targets summary which groups together all of the trace sessions you have that are either Paused or Active.   "},"/cloud/manual/variables/":{"id":"/cloud/manual/variables/","title":"Variables | PingPlotter Cloud","description":"PingPlotter Cloud has many different objects you can use inside of the Message Template for the Send an Email alert action.  Each object is dynamic and can embed or attach data to an email when an alert condition is met. See below for the default example: "},"/cloud/manual/vetting/":{"id":"/cloud/manual/vetting/","title":"How to Vet a Pre-Hire's Network","description":"Vet a pre-hire's network before hiring them."},"/cloud/manual/webhooks/":{"id":"/cloud/manual/webhooks/","title":"Webhooks","description":"PingPlotter Webhooks is designed to notify external applications of changes to your Agents and Targets."},"/fix-your-network/":{"id":"/fix-your-network/","title":"Start Here - How to Solve Your Network Problem | PingPlotter","description":"Follow this step-by-step network troubleshooting guide to solve your internet connection problem. We'll help you see if it's your local network or someone else's network and get you moving toward a solution either way."},"/fix-your-network/bandwidth/":{"id":"/fix-your-network/bandwidth/","title":"Solving Bandwidth Problems","description":"Every network has a capacity. It's called bandwidth. If you network usage exceeds bandwidth, everything on the network slows down. Sometimes it even stops completely. Testing for bandwidth problems Experiment with different levels of network activity and see when the network gets worse."},"/fix-your-network/build-a-case/":{"id":"/fix-your-network/build-a-case/","title":"Building a case","description":"Evidence is your best friend when you're persuading someone to help you fix a network problem. More evidence means more effective persuasion. Use these tips and our troubleshooting worksheet to help build your case. What makes a compelling case? A convincing case includes (at least most of) these attributes."},"/fix-your-network/capture-problem/":{"id":"/fix-your-network/capture-problem/","title":"Capturing Evidence of the Problem","description":"Nice work! You started a PingPlotter test. Keep the program running while you go about your regular business. If you're having problems with an online game, play the game. If the problem is related to website, go there. You get the idea. Next time you notice your problem happening open up PingPlotter and take a look. Focus on the upper half of the program. We call this section the trace graph. Do you see any red bars? If you do, you might have something interesting. Here are some examples of how problems look in PingPlotter."},"/fix-your-network/escalate/":{"id":"/fix-your-network/escalate/","title":"Escalating the Issue","description":"If you're working with a service provider and it's starting to feel like they aren't helping anymore, it's time to escalate your issue to higher levels within the organization. Here are some tips for effective escalation. Pushback from the person you're working with is the biggest sign they are becoming part of your problem instead of helping with the solution. Hearing statements like the ones listed below can let you know you're entering this territory."},"/fix-your-network/get-help/":{"id":"/fix-your-network/get-help/","title":"Getting Help with PingPlotter Results","description":"PingPlotter graphs are shared and interpreted in online communities all the time. If you need help figuring out the graphs, you are not alone. Follow these instructions and we'll show you how to share your results with someone who can help."},"/fix-your-network/get-tool/":{"id":"/fix-your-network/get-tool/","title":"Let's Get Started","description":"The first step to solving a network problem is finding the source. That's because how you solve the problem depends on whether or not you control the failing part of the network. In this guide, we're assuming you control the local network and someone else controls everything beyond your local network."},"/fix-your-network/getting-started/":{"id":"/fix-your-network/getting-started/","title":"Get Started with PingPlotter","description":"With PingPlotter, get started today & fix your poor internet connection. Get the tools to fix it, or the diagnosis if it’s out of your control.\""},"/fix-your-network/getting-started/downloading-and-installing-pingplotter/":{"id":"/fix-your-network/getting-started/downloading-and-installing-pingplotter/","title":"Getting PingPlotter on to Your Computer","description":"The latest version of PingPlotter is always accessible via our download page. Once you have PingPlotter downloaded, you’ll need to get it installed..."},"/fix-your-network/getting-started/find-a-target/":{"id":"/fix-your-network/getting-started/find-a-target/","title":"Step 1 Find a Target | PingPlotter","description":"To find out what’s getting in the way of whatever you were trying to do, you need to identify the final destination, or target. A target can be a DNS name (www.google.com) or IP address (192.168.0.1), depending on the configuration of the endpoint you’re trying to reach. The most important thing is making sure you have the right target for a trace. General Internet Problems Finding a target for your average internet outage is easy. Since you can’t connect to anything in the outside world, you can trace to just about any external target and get useful results."},"/fix-your-network/getting-started/flawless-victory/":{"id":"/fix-your-network/getting-started/flawless-victory/","title":"Congratulations!","description":"You made it! It took some time, a little bit of flexing, and a boatload of patience, but you managed to crush that network problem like a real pro. And we mean it! The next time anything happens with your network, you’ve already got the tools, resources, and knowledge to face it head-on. Take a victory lap and bask in the glory of a functioning network connection. The galaxy is at peace...for now. If movies have taught us anything, it’s that a group of plucky ne’er-do-wells can learn to work together and become city league champions."},"/fix-your-network/getting-started/how-pingplotter-works/":{"id":"/fix-your-network/getting-started/how-pingplotter-works/","title":"How PingPlotter Works","description":"Networks are complex things. When you connect to something on the internet (like a website, streaming service, or game server), you might imagine a bunch of zeros and ones going from your device to the destination. If so, you’re right! Well, sort of..."},"/fix-your-network/getting-started/interpret-the-results/":{"id":"/fix-your-network/getting-started/interpret-the-results/","title":"Step 4 Interpreting the Results | PingPlotter","description":"Buckle up! It’s time to figure out what’s causing your network issues. But first, a refresher. PingPlotter charts two major indicators of network performance| latency and packet loss. Latency measures how long it takes data to get somewhere, while packet loss shows when data fails to reach its destination. By seeing where and when these two factors appear, you can narrow the list of probable causes and isolate the problem."},"/fix-your-network/getting-started/pingplotter-menus/":{"id":"/fix-your-network/getting-started/pingplotter-menus/","title":"PingPlotter Menus","description":"PingPlotter's menus hold a wealth of helpful tools and options."},"/fix-your-network/getting-started/record-the-results/":{"id":"/fix-your-network/getting-started/record-the-results/","title":"Step 3 Record the Results | PingPlotter","description":"So, PingPlotter’s been running like a champ and collecting all sorts of data. Now it’s time to start parsing it to find the problem. First, you need to know what you’re looking for. Seeing the Signs After you’ve collected a large sample set of test data (we recommend at least an hour to start), it’s time to begin the hunt for evidence of the issue. The Trace Graph will tell you a lot about where and how the issue has manifested. Imagine PingPlotter looks something like this|"},"/fix-your-network/getting-started/solve-the-problem/":{"id":"/fix-your-network/getting-started/solve-the-problem/","title":"Step 5 Solve the Problem | PingPlotter","description":"Let’s show this network problem what you’ve got! How you go about solving the issue will depend on if it’s inside your control| I’ve got my local issue pegged — what’s next? Think you know what’s causing your network problem? That’s great! Just like in Step 4, you can use the wealth of PingPlotter’s knowledge to start fixing things."},"/fix-your-network/getting-started/the-pingplotter-interface/":{"id":"/fix-your-network/getting-started/the-pingplotter-interface/","title":"The PingPlotter Interface","description":"Trust us — it's not as scary s it looks."},"/fix-your-network/getting-started/the-target-bar/":{"id":"/fix-your-network/getting-started/the-target-bar/","title":"The Target Bar","description":"The Target Bar contains settings and details used to configure PingPlotter traces."},"/fix-your-network/getting-started/the-trace-graph/":{"id":"/fix-your-network/getting-started/the-trace-graph/","title":"The Trace Graph | PingPlotter","description":"The Trace Graph shows the details of your current trace."},"/fix-your-network/getting-started/timeline-graphs/":{"id":"/fix-your-network/getting-started/timeline-graphs/","title":"Timeline Graphs | PingPlotter","description":"The Timeline Graph is a visual representation of your collected trace data. It helps you see the fluctuations in network performance over time."},"/fix-your-network/getting-started/trace-it/":{"id":"/fix-your-network/getting-started/trace-it/","title":"Step 2 Trace it! | PingPlotter","description":"You’ve got PingPlotter installed and ready, and you’ve got a good target to trace. Time to spin this puppy up! Enter the target DNS name or IP address into the Target Entry field and hit the green Start button. You should see a flurry of activity as PingPlotter begins mapping the route from your device to the target."},"/fix-your-network/getting-started/troubleshooting-with-pingplotter/":{"id":"/fix-your-network/getting-started/troubleshooting-with-pingplotter/","title":"Troubleshooting with PingPlotter","description":"Now that you have a better understanding of what PingPlotter does, it’s time to put it to use. We’re going to follow a few steps to find the network problem, figure out what’s causing it, and do everything we can to fix it."},"/fix-your-network/hardware/":{"id":"/fix-your-network/hardware/","title":"Solving Hardware Problems","description":"It's possible for cords, modems, routers, and other network components to fail and negatively impact your network. Make sure your router's software is fully up to date before you start hunting for bad hardware. A simple update might save you from sinking time into trial and error based investigation."},"/fix-your-network/in-finish/":{"id":"/fix-your-network/in-finish/","title":"Wrapping Up Internal Problems","description":"Congratulations! You conquered your network problem. Now what? Grab a drink, kick back, and relax. Maybe even hop online? That is what sent you down this path in the first place. Play that game! Stream that media! Make that call! Whatever it is, enjoy doing it with your improved network connection."},"/fix-your-network/interpret-results/":{"id":"/fix-your-network/interpret-results/","title":"Interpreting PingPlotter Results","description":"You've captured something in PingPlotter that looks like evidence of a network problem. Let's take a closer look and see what the graph tells us about the source of your network problem. Understanding PingPlotter graphs begins with the final destination — that's the target you're testing. PingPlotter represents the final destination with the bottom row of the trace graph."},"/fix-your-network/local-network-problems/":{"id":"/fix-your-network/local-network-problems/","title":"Solving Local Network Problems","description":"You've narrowed the source of your problem down to a problem on your local network. The good news (and bad news) about local network problems is you can fix them on your own. Local network problems fit into three categories, but before we get into those, let's cover some general troubleshooting steps."},"/fix-your-network/make-contact/":{"id":"/fix-your-network/make-contact/","title":"Making Contact","description":"A compelling case drastically improves the odds of success when you're fixing a network outside you control. Once you have one, the next step is reaching out and presenting the case."},"/fix-your-network/out-finish/":{"id":"/fix-your-network/out-finish/","title":"Wrapping Up External Problems","description":"Congratulations! You've done what some believe to be impossible. You convinced a service provider to fix their network! Now what? Grab a drink, kick back, and relax. Maybe even hop online? That is what sent you down this path in the first place. Play that game! Stream that media! Make that call! Whatever it is, enjoy doing it with your improved network connection."},"/fix-your-network/outside-network-problems/":{"id":"/fix-your-network/outside-network-problems/","title":"Solving Problems Outside Your Network","description":"You've narrowed your problem down to something happening on a network outside your control. Usually, that means something outside your local network is failing. When you don't have control of the failing part of the network, the only option is working with the people who do control that part of the network."},"/fix-your-network/rediagnose/":{"id":"/fix-your-network/rediagnose/","title":"If at First You Don't Succeed","description":"Fixing network problems is often an iterative process. Sometimes you resolve the issue on your first try, other times the only thing to do is go back to the drawing board. From here you have a few options. If you're sure the issue is with your local network, an easy route is trying the solutions you haven't tried yet."},"/fix-your-network/start-test/":{"id":"/fix-your-network/start-test/","title":"Start the Test","description":"Now that you've installed PingPlotter, it's time to start testing your network. All it takes to start a test is entering a target and hitting enter, but choosing the right target is critical to your success. Let's go over some target selection tips before we start the test."},"/fix-your-network/wireless/":{"id":"/fix-your-network/wireless/","title":"Wireless interference","description":"Wireless networks are awesome... when they work. Sometimes other devices interfere with your wireless signal. Any device that emits a signal can interfere with your connection. Common offenders include cordless phones, wireless speakers, microwaves, and Blu-Ray players."},"/manual/":{"id":"/manual/","title":"The Complete Manual — Learn How to PingPlotter","description":"From start to finish, learn how to PingPlotter with the all-in-one manual. From installation to pinpointing a route between you and a target, start here."},"/manual/90_second_overview/":{"id":"/manual/90_second_overview/","title":"Overview","description":"Once you've got PingPlotter downloaded and installed, starting to collect data is a breeze..."},"/manual/about-sharing-and-privacy/":{"id":"/manual/about-sharing-and-privacy/","title":"About Sharing and Privacy","description":"Share Pages PingPlotter share pages provide a simple method of publishing the results of your PingPlotter tests. Each share page includes an image of the data as it currently looks on your screen along with up to the last 24 hours hours of data in PingPlotter’s .pp2 file format."},"/manual/add_remove-from-summary/":{"id":"/manual/add_remove-from-summary/","title":"Modify Summary","description":"This event type gives you the capability to place (or remove) targets into custom summary screens based off of their performance (which you can specify when entering your alert conditions). To set up this alert event, you'll want to be sure to have a custom summary screen already set up."},"/manual/add-a-comment/":{"id":"/manual/add-a-comment/","title":"Add a Comment","description":"Introduced in version 5.9.1, PingPlotter now has the ability to add a comment to the Timegraph as an alert action based on latency and packet loss, route changes, MOS (on Windows), or time. This comment will show up as a red triangle beneath the Timegraph pointing to the time the alert fired."},"/manual/advancedemailsetup/":{"id":"/manual/advancedemailsetup/","title":"Email Settings","description":"  The email setup dialog is used to set up emailing for alerts. If you're not using alerts, or you're not interested in having the alert system email you, then setting this up is not required.   Return Address"},"/manual/advancedoptionsautosave/":{"id":"/manual/advancedoptionsautosave/","title":"Auto-Save Options","description":"PingPlotter's auto-save functions allow you to control how your trace data is saved."},"/manual/alert-conditions/":{"id":"/manual/alert-conditions/","title":"Alert Conditions","description":"There are several options for setting up alert conditions:"},"/manual/alert-types/":{"id":"/manual/alert-types/","title":"Alert Types","description":"PingPlotter can trigger the following alert events:"},"/manual/auto-saving-data/":{"id":"/manual/auto-saving-data/","title":"Auto-Saving of Data","description":"PingPlotter v5 saves data automatically.  In V4, it didn't save automatically, and sometimes important data wasn't available when you needed it (unless you did some configuration that didn't always think the way you do). This is something that shouldn't happen to you in V5. In PingPlotter 5, it should \"just work\", saving what you want, discarding what you don't (if you show it what kind of stuff you don't want)."},"/manual/backing-up-pingplotter-data/":{"id":"/manual/backing-up-pingplotter-data/","title":"Backing up PingPlotter Data","description":"In some situations, you may wish to back up the entirety of your PingPlotter data. Follow these steps to safely back up or restore your data. For Windows Stop the Servce First, you will need to stop the Windows Service if PingPlotter is currently running as a service. Right-click the Windows Taskbar and click Task Manager. Then, navigate to the Services tab and locate PingPlotter. Right-click PingPlotter and select Stop."},"/manual/building_a_compelling_case/":{"id":"/manual/building_a_compelling_case/","title":"Building a Compelling Case","description":"  If you find a network problem, you'll most likely want to try and solve that problem. In some cases you might be able to solve this network problem yourself - possibly by upgrading the BIOS on a hardware device, replacing a network cable or changing network service providers. In most cases though, the network problem will need to be fixed by someone else. If this happens, you'll want to build a compelling case that clearly demonstrates the problem, and then also convey (or present) that information."},"/manual/command_line_arguments/":{"id":"/manual/command_line_arguments/","title":"Command Line Arguments","description":"Note| the information in this section is specific to the Windows version of PingPlotter. You can have PingPlotter do a few things automatically on startup by specifying command line parameters. You can put these parameters in a shortcut - or enter them from a DOS command line window. PingPlotter.exe [File to Load] [/TRACE|[Address To Trace]] "},"/manual/discovering_a_route_between_yo/":{"id":"/manual/discovering_a_route_between_yo/","title":"Discovering a route between you and a target","description":"Let's run through a basic scenario where we discover the route between your computer and an interesting destination (maybe one you're having a problem with)."},"/manual/displayoptions/":{"id":"/manual/displayoptions/","title":"Display Options","description":"PingPlotter's display options control how PingPlotter trace data is displayed in graphs."},"/manual/downloading_and_installing/":{"id":"/manual/downloading_and_installing/","title":"Downloading and Installing","description":"The latest version of PingPlotter is always accessible via our download page. If you're a licensed user and need to download an older version of the program - these versions can be found by accessing your account page."},"/manual/dynamic_dns/":{"id":"/manual/dynamic_dns/","title":"Dynamic DNS Tracking","description":"Dynamic DNS is a popular way of running servers without a static IP address, and PingPlotter v5.2.9 introduces a feature that allows for tracking dynamic DNS changes (though, it won't initiate them)."},"/manual/email_options/":{"id":"/manual/email_options/","title":"Email Setup (for alerts)","description":"Important! To help keep your account secure, from May 30, 2022, ​​consumer Google Accounts no longer support the use of third-party apps or devices which ask you to sign in to your Google Account using only your username and password. You will to need to create an App Password to use Gmail as your email server. This is also true for any accounts where 2FA is enabled."},"/manual/event_launch_exe/":{"id":"/manual/event_launch_exe/","title":"Launch Executable","description":"This alert type gives you the ability to run any executable file type when the alert conditions are met. This allows users to create their own scripts, batch files, etc that can perform many actions. "},"/manual/event_log_to_file/":{"id":"/manual/event_log_to_file/","title":"Log to file","description":"The \"Log to File\" alert writes data to a text file whenever alert conditions are met. Filename| The filename is required to have a full path specified (for example| \"C|\\ppdata\\Alert.log\") in order to save the log file properly.    "},"/manual/event_notification/":{"id":"/manual/event_notification/","title":"Event Notification","description":"Many of the events share a notification mechanism.  Here is a list of the types.  Note that any alert can have multiple events of the same type, so you can set up a single alert to do something at any one or all of these times."},"/manual/event_play_a_sound/":{"id":"/manual/event_play_a_sound/","title":"Play a Sound | PingPlotter","description":"One of the most simple event types is to play a sound. This event can happen based on the standard notification rules, and can play anything that Windows multimedia sound function wants to play."},"/manual/event_send_email/":{"id":"/manual/event_send_email/","title":"Send an Email","description":"A very popular alert type is Send an Email. Before you can create an event to send an email, you must configure your SMTP server and return email address.  Note that your SMTP server must be accessible on the network to be able to send emails, so it's possible a network failure may not be able to email you.  PingPlotter will continue to try to send emails once a minute until it is able to get an email out."},"/manual/event_tray_icon_change/":{"id":"/manual/event_tray_icon_change/","title":"Tray Notification","description":"Note| this alert event is specific to the Windows version of PingPlotter. This is a great event to add to most of your alerts.  It's helpful to be able to see if there's an alert condition under way, and a quick glance at the tray can let you know by using the event.   The notification will do one or both of the following|"},"/manual/examples-and-templates/":{"id":"/manual/examples-and-templates/","title":"Examples and Templates","description":"In this section, we will demonstrate how someone could use a PingPlotter alert for their workflow.  Additional options Methods with a"},"/manual/export-pp2-file/":{"id":"/manual/export-pp2-file/","title":"Export PP2 File","description":"Introduced in version 5.9.1, PingPlotter now has the ability to export .PP2 files as an alert action based on latency and packet loss, route changes, MOS (on Windows), or time. Save the Last This denotes how much trace time to export to a .PP2 file. You can change this to seconds, minutes, hours, or days."},"/manual/export-statistics/":{"id":"/manual/export-statistics/","title":"Export to CSV","description":"Export your PingPlotter data to a spreadsheet."},"/manual/final-hop-only/":{"id":"/manual/final-hop-only/","title":"Final Hop Only","description":"Final Hop Only allows you to trace only the final hop of a target, as opposed to tracing the full route. This helps simplify sessions involving a high number of targets and save bandwidth by only pinging one hop. In PingPlotter’s settings, under “Engine,” is the option to start all new traces as final hop only. Selecting this option will not affect existing traces."},"/manual/finding_the_source_of_the_pro2/":{"id":"/manual/finding_the_source_of_the_pro2/","title":"Finding the source of the problem - part 2","description":"  Let’s apply and build on what we've learned and dig deeper. The black line on the Timeline Graph shows you the latency over time. As you zoomed in on the graph earlier you saw that really what you’re seeing is pixel-wide entries that represent the round trip time, or latency for the host/device who's Timeline Graph you’re looking at."},"/manual/finding_the_source_of_the_prob/":{"id":"/manual/finding_the_source_of_the_prob/","title":"Finding the source of the problem","description":"We learned how to do a basic PingPlotter trace in the previous exercise. What we want to do now is take a pre-prepared save file that contains about 2 ½ days worth of fictional data and do more hands-on work with PingPlotter."},"/manual/flex-storage/":{"id":"/manual/flex-storage/","title":"Flex Storage","description":"Flex Storage allows PingPlotter to subdivide stored session data for easier management and improved performance. Prior to Flex Storage, all data for all targets were stored in one (sometimes) large file. Now, by default, one file is created per target per month. This timeframe may be adjusted in PingPlotter’s settings|"},"/manual/generaloptions/":{"id":"/manual/generaloptions/","title":"General Options","description":"PingPlotter's general options allow you to adjust basic PingPlotter functions."},"/manual/help_alerts/":{"id":"/manual/help_alerts/","title":"Creating and Configuring Alerts","description":"Alerts are automated events that trigger when specific network conditions occur. For example, let's say you need to know when a destination you're monitoring stops responding. You can attach an alert within PingPlotter to that IP address so that you receive an email alert if the last 10 of 10 sample requests are lost."},"/manual/help_purchasing/":{"id":"/manual/help_purchasing/","title":"Purchasing","description":"PingPlotter has three different editions - Free, Standard, and Pro. To see more info about each version, be sure to check out our feature comparison page. PingPlotter Free doesn't require any sort of license key - and you're welcome to run that version of the program for as long as you'd like at no cost."},"/manual/insights/bandwidth-saturation-lan-potential/":{"id":"/manual/insights/bandwidth-saturation-lan-potential/","title":"Potential Issue - Local Bandwidth Saturation","description":"Information on what PingPlotter Insights means when it detects local bandwidth saturation."},"/manual/insights/bandwidth-saturation-provider-potential/":{"id":"/manual/insights/bandwidth-saturation-provider-potential/","title":"Potential Issue - Provider Bandwidth Saturation","description":"Information on what PingPlotter Insights means when it detects bandwidth saturation on a provider network."},"/manual/insights/destination-unreachable-potential/":{"id":"/manual/insights/destination-unreachable-potential/","title":"Potential Issue - Destination Unreachable","description":"Information on what PingPlotter Insights means when a destination is unreachable."},"/manual/insights/internet-connection-wan-inconclusive/":{"id":"/manual/insights/internet-connection-wan-inconclusive/","title":"Inconclusive - Internet Connection/WAN","description":"Information on what PingPlotter Insights means when it can't test beyond your local router."},"/manual/insights/misconfigured-firewall-potential/":{"id":"/manual/insights/misconfigured-firewall-potential/","title":"Potential Issue - Misconfigured Firewall","description":"Information on what PingPlotter Insights means when it detects a misconfigured firewall."},"/manual/insights/no-insights-identified/":{"id":"/manual/insights/no-insights-identified/","title":"Inconclusive - No Insights Identified","description":"Information on what PingPlotter Insights means when it can't identify an issue."},"/manual/insights/non-responding-intermediate-hops-ruled-out/":{"id":"/manual/insights/non-responding-intermediate-hops-ruled-out/","title":"Ruled Out - Non-responding Intermediate Hops","description":"Information on what PingPlotter Insights means when it detects a nonresponding intermediate hops."},"/manual/insights/non-responding-target-host-ruled-out/":{"id":"/manual/insights/non-responding-target-host-ruled-out/","title":"Ruled Out - Non-responding Target Host","description":"Information on what PingPlotter Insights means when it detects a nonresponding target host."},"/manual/insights/sustained-packet-loss-potential/":{"id":"/manual/insights/sustained-packet-loss-potential/","title":"Potential Issue - Sustained Packet Loss","description":"Information on what PingPlotter Insights means whe it detects sustained packet loss."},"/manual/interpretgraphsexampleone/":{"id":"/manual/interpretgraphsexampleone/","title":"Interpreting Results - A Quick Example","description":"So let's get into some specific examples of how to interpret the results from PingPlotter. For the first example, you're getting intermittent packet loss to www.nessoft.com. What can we determine from the graph below?"},"/manual/interpretgraphsgamer/":{"id":"/manual/interpretgraphsgamer/","title":"Interpreting Results - Gamers","description":"For this example, let's assume you're an online gamer - specifically, a Quake III player (though the following is representative of any online game really - MMORPG, RTS, racing sims, fighting games, etc.). You've got two servers that are running the same maps you like to play, so the only issue you have is which one out of the two is going to give you a better connection."},"/manual/interpretgraphsisp/":{"id":"/manual/interpretgraphsisp/","title":"Interpreting ISP Problems | PingPlotter","description":"For this example, we're assuming the role of a user that's having problems with a broadband connection. What we'll be taking a look at is a few days worth of trace data. Before continuing, if you're not familiar with how the graphs work in PingPlotter please make sure you've read the introduction to graphs earlier in this tutorial."},"/manual/interpretlongtermmonitoring/":{"id":"/manual/interpretlongtermmonitoring/","title":"Interpreting Results - Longterm Monitoring","description":"  PingPlotter allows you to use the timeline graphs to zoom in on any particular time, so even if you weren't there (or didn't save an image) when something was happening, you can still recover that exact image later. You shouldn't ever have to be sitting in front of your computer when an outage happens, or you experience other problems on your network, to get the data you need from PingPlotter."},"/manual/ipv6_and_ipv4/":{"id":"/manual/ipv6_and_ipv4/","title":"IPv6 and IPv4","description":"  PingPlotter will automatically pick the right address type when you enter a name. It uses the Windows-standard name lookup utility, so it will pick an IPv6 address over IPv4 based on how your operating system works. Some targets (a growing number of them, \"www.google.com\" is one example) will let you use their services either way. If you know specifically which protocol you want to use, you can prefix the name with the IP type, like this| ipv4|www.google.com or ipv6|www.google.com"},"/manual/live-share/":{"id":"/manual/live-share/","title":"Desktop LiveShare","description":"LiveShare links allow permitted users to share web links to live-updating PingPlotter results. Each LiveShare link can be individually managed, giving you full control over who may view specific traces or summaries. Important PingPlotter Professional's LiveShare feature has been modified. Learn more."},"/manual/local-network-discovery/":{"id":"/manual/local-network-discovery/","title":"Local Network Discovery (LND)","description":"Local Network Discovery for Windows or Scan for Local Devices for macOS is a built-in PingPlotter tool that displays information about every device on your local network."},"/manual/named_configurations/":{"id":"/manual/named_configurations/","title":"Named Configurations","description":"Important PingPlotter Professional's features have been modified in its latest version. Learn more."},"/manual/navigating-web-ui/":{"id":"/manual/navigating-web-ui/","title":"Navigating the web UI","description":"In most cases, the PingPlotter Web UI is functionally identical to the app. If you are familiar with the basics of PingPlotter’s interface, you should feel right at home in the web UI."},"/manual/options/":{"id":"/manual/options/","title":"Options","description":"PingPlotter's potions menu contains a number of parameters that can be adjusted to create the PingPlotter experience you desire."},"/manual/packetoptions/":{"id":"/manual/packetoptions/","title":"Engine Options","description":"PingPlotter's engine settings control how PingPlotter tests a network."},"/manual/raw_tcp_sockets_and_winpcap/":{"id":"/manual/raw_tcp_sockets_and_winpcap/","title":"Raw TCP sockets and Npcap","description":"  Note: the information in this section is specific to the Windows version of PingPlotter. TCP traceroute allows access to some targets that were not previously available, but this comes with some caveats."},"/manual/related_and_interesting_links/":{"id":"/manual/related_and_interesting_links/","title":"Related and interesting links","description":"  Occasionally, we run across an interesting topic, link or web site. We have no affiliation with any of these sites, and some of them may not even be up. Enter at your own risk (arrrggghhhh - pirate thoughts abound after reading the Traceroute and Pirates article)."},"/manual/reporting/":{"id":"/manual/reporting/","title":"Reporting | PingPlotter","description":"PingPlotter doesn’t have any *printing* options (who needs paper anyways?), but it does have a variety of options available to help output data, which will let you manipulate it in your favorite software package from there."},"/manual/route_changes/":{"id":"/manual/route_changes/","title":"Route Changes","description":"In PingPlotter v5, route changes can be viewed through the use of the program's dynamic focus period - and any route changes that may be present can be viewed by navigating through the time graph for a target. To get started, set the \"Focus\" field to \"Auto\"|"},"/manual/route-adjustment/":{"id":"/manual/route-adjustment/","title":"Route Adjustment","description":"The Route Adjustment alert type can change the route visibility between the client and the selected target when conditions are met. Can enable/disable Final Hop Only when conditions are met. This toggles the UI between full route visibility and target-only visibility. "},"/manual/running_as_a_service/":{"id":"/manual/running_as_a_service/","title":"Running as a service | PingPlotter","description":"PingPlotter v5 runs as a Windows and macOS service."},"/manual/save-an-image/":{"id":"/manual/save-an-image/","title":"Save an Image","description":"Introduced in version 5.9.1, PingPlotter now has the ability to save .PNG files as an alert action based on latency and packet loss, route changes, MOS (on Windows), or time."},"/manual/scenariocustomernetworkproblem/":{"id":"/manual/scenariocustomernetworkproblem/","title":"Interpreting Results - Bad Hardware","description":"Scenario: External customer has problems using your network resources. A customer (not inside your network) has problems losing connecting to services inside your network. In this scenario, you are acting as a service provider for some network service. This might be provided via HTTP, or possibly through something like Citrix or Windows Terminal services."},"/manual/scenariosaturatedpipe/":{"id":"/manual/scenariosaturatedpipe/","title":"Interpreting Results - Bandwidth Saturation","description":"Every network connection has a limit, and in this example we'll talk about how to recognize bandwidth limits on a local DSL / Cable modem. The scenario here is a 30Mbps downstream, 10Mbps upstream cable modem running a 2.5 second trace interval to our target. The computer running PingPlotter was connected to the cable modem via a wireless network card, which loses packets occasionally."},"/manual/session-manager/":{"id":"/manual/session-manager/","title":"Session Manager","description":"The Session Manager is a tool that allows you to interact with your PingPlotter database."},"/manual/sharing-pingplotter-with-/":{"id":"/manual/sharing-pingplotter-with-/","title":"Sharing PingPlotter data with others","description":"Instructions for sharing PingPlotter data"},"/manual/summary_graphs/":{"id":"/manual/summary_graphs/","title":"Summary Graphs","description":"The summary graph screen in PingPlotter is a listing of any final destinations or intermediate hops from any of your destinations."},"/manual/support/":{"id":"/manual/support/","title":"Support","description":"We offer a number of great support resources for PingPlotter that might be able to answer your questions without having to ask us. We’re always happy to get an email from you as well though."},"/manual/tcp-packets/":{"id":"/manual/tcp-packets/","title":"TCP Packets","description":"PingPlotter's TCP packet type sends real TCP SYN probes to trace the route your TCP-based applications take through the network. Use it when ICMP and UDP are blocked."},"/manual/theintefaceeditmenu/":{"id":"/manual/theintefaceeditmenu/","title":"Edit Menu","description":"The Edit menu contains options for adjusting PingPlotter's settings (and a few other things)."},"/manual/theintefacefilemenu/":{"id":"/manual/theintefacefilemenu/","title":"File Menu","description":"The File menu contains options pertaining to basic PingPlotter functions."},"/manual/theinterfaceexportingtext/":{"id":"/manual/theinterfaceexportingtext/","title":"Exporting data for further analysis","description":"PigPlotter has several options for customizing exported data."},"/manual/theinterfacegraphs/":{"id":"/manual/theinterfacegraphs/","title":"Trace Graph","description":"PingPlotter's Trace Graphs give you a visual depiction of the current state of your network connection."},"/manual/theinterfacesettingsandrtchanges/":{"id":"/manual/theinterfacesettingsandrtchanges/","title":"Target Bar","description":"PingPlotter's Target Bar is your primary method of starting and configuring your network trace."},"/manual/time_line_graphing/":{"id":"/manual/time_line_graphing/","title":"Timeline Graphs","description":"The timeline graph feature in PingPlotter gives you a quick way to look over a visual representation of your trace data."},"/manual/tracing_to_multiple_targets/":{"id":"/manual/tracing_to_multiple_targets/","title":"Handling Multiple Targets","description":"PingPlotter Standard can trace up to 2 targets simultaneously in the same instance. PingPlotter Pro can be used to trace to multiple different targets within the same instance (and each target’s configuration can be independently managed, too!). There’s no “hard limit” on the amount of targets you can add in PingPlotter Pro - but we’ve successfully tested up to 250 here at Pingman HQ."},"/manual/troubleshooting_alerts/":{"id":"/manual/troubleshooting_alerts/","title":"Troubleshooting Alerts","description":"  If alerts aren't working, there are a number of things you can do to troubleshoot.  Here are some suggestions - and feel free to check out our support pages for more information."},"/manual/undoautolicensekeyentry/":{"id":"/manual/undoautolicensekeyentry/","title":"Installer Options and MSI","description":"Note| the information in this section is specific to the Windows version of PingPlotter. The PingPlotter installer is MSI-based and wrapped with a bootstrap that helps with upgrades. The best way to install PingPlotter is to download the installer and launch it normally. In some cases (particularly for deployment to multiple computers), it may be helpful to change the way PingPlotter is installed."},"/manual/variable_substitution/":{"id":"/manual/variable_substitution/","title":"Variable Substitution","description":"PingPlotter has many different objects you can use inside of the Message Template. Each object is dynamic and can embed or attach data to an email when an alert condition is met. See below for the default example: "},"/manual/variable-list/":{"id":"/manual/variable-list/","title":"Variables","description":"PingPlotter has many different objects you can use inside of the Message Template. Each object is dynamic and can embed or attach data to an email when an alert condition is met. See below for the default example| "},"/manual/voiptroubleshooting/":{"id":"/manual/voiptroubleshooting/","title":"Voice over IP (VoIP) troubleshooting","description":"Network conditions have a huge impact on VoIP call quality. Here is a handy guide to finding and fixing the root cause."},"/manual/web_interface/":{"id":"/manual/web_interface/","title":"PingPlotter web UI","description":"PingPlotter Professional has a built-in web interface, allowing you to view data and access several PingPlotter functions from a web browser."},"/manual/web-rest-call/":{"id":"/manual/web-rest-call/","title":"Execute REST Call","description":"The Execute REST call event gives you the capability to fire an alert to any service or program that has the ability to receive REST calls. When you create a REST alert event for the first time, you'll notice that there's a \"place-holder\" example already in the Body. However, you'll need to change the format according to the tool you're working with|"},"/manual/workspace_menu/":{"id":"/manual/workspace_menu/","title":"Workspace Menu","description":"Workspaces are a list of targets, screen locations, and settings that make it easy to continue a monitoring session later."},"/manual/workspaces/":{"id":"/manual/workspaces/","title":"Workspaces","description":"Workspaces capture information about your setup; including the targets that are being monitored, the configuration each target is using, trace intervals, focus times, and screen and summary layouts."},"/wisdom/":{"id":"/wisdom/","title":"Articles and News | PingPlotter","description":"Read the latest news and articles from the PingPlotter team."},"/wisdom/article/5-27-release/":{"id":"/wisdom/article/5-27-release/","title":"PingPlotter 5.27 Drops: Big Performance Gains, Smarter Tools, One Unified Experience","description":"PingPlotter 5.27 is here with a modern .NET 10 foundation, native Apple Silicon support, full Mac and Windows parity, and smarter tools like Focus Overlay and Precision Scrubbing."},"/wisdom/article/a-small-business-guide-to-incorporating-a-voip-system/":{"id":"/wisdom/article/a-small-business-guide-to-incorporating-a-voip-system/","title":"A Small Business Guide to Incorporating a VoIP System","description":"Some might think of VoIP services benefitting only enterprise-tier operations, but smaller operations have a lot to gain as well. Here are just a number of the advantages (and a few disadvantages) of using VoIP phones in your small business."},"/wisdom/article/about-pingplotter-sharing/":{"id":"/wisdom/article/about-pingplotter-sharing/","title":"About PingPlotter Sharing","description":"Everything you need to know about sharing network performance information with PingPlotter."},"/wisdom/article/about-quality-monitor/":{"id":"/wisdom/article/about-quality-monitor/","title":"How to See All of Your Internet Connections in One Place","description":"PingPlotter's Quality Monitor dashboard gives you the big picture of your network."},"/wisdom/article/all-about-mean-opinion-score/":{"id":"/wisdom/article/all-about-mean-opinion-score/","title":"The Reviews are In: Mean Opinion Score is More Than a Rating","description":"MOS is great for seeing your connection quality at a glance, but the numbers are only half the story. Learn more about this useful metric."},"/wisdom/article/anomaly-detection-role-in-networks/":{"id":"/wisdom/article/anomaly-detection-role-in-networks/","title":"A Beginner's Guide To Anomaly Detection and its Role in the Network","description":"Anomaly detection techniques can identify critical issues like website hacks, bank or insurance frauds, technical bugs, network errors, structural malfunctions, and business-altering changes in customer behavior."},"/wisdom/article/are-rmms-the-best-fit/":{"id":"/wisdom/article/are-rmms-the-best-fit/","title":"When supporting remote teams, are RMMs really the best fit?","description":"Working from home has changed the way IT works. It’s time your tools changed to match. Home internet is now office internet. This is a sentiment we’ve been hearing from more and more IT professionals as working-from-home companies continue, well, working from home."},"/wisdom/article/bandwidth-saturation/":{"id":"/wisdom/article/bandwidth-saturation/","title":"Running A Bandwidth Saturation Test","description":"You can run a bandwidth saturation test to identify if it’s causing your network connectivity issue. Once you know, avoid future problems with our tips."},"/wisdom/article/bandwidth-vs-latency/":{"id":"/wisdom/article/bandwidth-vs-latency/","title":"Bandwidth vs Latency — 4 Vital Differences","description":"More remote working. More cloud-based applications. The digital transformation of all aspects of society. The volume of digital interactions seems to be constantly growing."},"/wisdom/article/beat-game-lag/":{"id":"/wisdom/article/beat-game-lag/","title":"Learn How to Use Pingplotter for Games","description":"Lag in your online gaming? Chances are it’s occurring in 1 of 3 areas. 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