Installation

System Requirements

All of the listed operating systems and hardware are valid for new installations of PingPlotter Cloud Agents. 

The PingPlotter Cloud interface requires that Javascript be enabled. Supported browsers include Chrome, Edge, Safari, or Firefox 10+. We recommend using a modern web browser that has been updated in the last 2 years.

Mass Deployment

In some situations, you may wish to deploy PingPlotter Cloud Agents to a large number of remote devices using an installation manager instead of manually creating and deploying Agents individually. These steps will help speed up the process.

Individual Agent Deployment

Once logged in to PingPlotter Cloud, you can begin creating and deploying remote Agents to the different devices you wish to monitor and troubleshoot.

In this section, we will walk through how to deploy more than one Agent using two different methods: New Install Activation and Existing Install Activation.

Mass-Deploying CloudConnect Agents

In some situations, you may wish to deploy CloudConnect Agents to a large number of remote devices at once instead of manually creating and deploying Agents individually. These steps will help speed up large-scale deployments. Read more...

Creating and Deploying New Agents

Creating a New Agent

In the CloudConnect tab, on the Agents card, click New Agent. Enter any name you'd like to use for your Agent. A recommended naming convention is “Device Name or User Name,” followed by a machine ID. Click Submit.

Activating a CloudConnect Controller

Downloading and Installing PingPlotter

You will need to have PingPlotter downloaded and installed on the machine you intend to use for your Controller.

Follow the normal method for downloading and installing PingPlotter as a Background Service for your operating system.

CloudConnect System Requirements

All of the listed operating systems and hardware are valid for new installations of PingPlotter CloudConnect Controllers or Agents.

Installer Options and MSI

The PingPlotter install is MSI-based, and wrapped with a bootstrap that helps do upgrades.

Normally, the best way to install PingPlotter is just to launch the installer by downloading and double-clicking.

In some cases, though (particularly for deployment to multiple computers), it may be helpful to change the way PingPlotter is installed.

Uninstalling

To uninstall PingPlotter - just locate your PingPlotter directory in the start menu and run "Uninstall or Modify Installation":

Click "Next":

Click the "Remove" option: