The primary way to get support for the PingPlotter family of products is online - either via self-help from our documentation, or by emailing us with questions.
Licensed users get first priority on any questions asked, as well as any feature requests submitted. We'll also do our best to help you interpret the results your version of PingPlotter gives you when you're having network connectivity problems.
Of course, trial users also get the best support we can provide for them, we just give priority to those users who have demonstrated their commitment to our success.
Make sure you have the latest version of PingPlotter!
If you find a problem with PingPlotter (Standard or Pro) that isn't addressed in the Troubleshooting section, the first thing you should probably do is make sure you have the latest version (check the downloads section).
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Read the documentation on our web site.
We frequently add and refine our online content and documentation.
- If you're new to PingPlotter (or even a seasoned user), our PingPlotter Getting Started Guide can help you get up to speed quickly.
- There is a lot of information available in the the Nessoft Knowledge Base that covers PingPlotter, as well as PingPlotter's sister product MultiPing if you're a MultiPing user also.
- The product manual is a treasure trove of information. Read the PingPlotter Standard or PingPlotter Pro edition.
Please feel free to comment on what you find useful (or not useful), or let us know what we're missing.
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Check the support forums.
Check on the support message boards for an answer,
or post your question there. |
Lost your license key?
Enter the email address you used to originally purchase PingPlotter (or MultiPing). Your license key will be automatically emailed to that address. If your email address has changed, contact codes@pingplotter.com to have this corrected so we can get your license key sent to you.
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Send email to support
If none of this helps you (or if you just prefer email), you can send an email
to support@pingplotter.com. Our ticket system will confirm receipt of your message, so if you don't get a confirmation message back in just a few minutes, that means either we didn't get your message, or you didn't get our reply.
Helpful information to include in your email is operating system version, PingPlotter version number and edition (Standard or Pro). If you're running your copy of PingPlotter through a firewall, via an ADSL line, etc. this is also extremely helpful information to send along. If you're asking us to analyze data or troubleshoot a data-related issue, please send us your .pp2 data file (File -> Save Sample Set).
The email address for PingPlotter support is support@pingplotter.com. |
