PingPlotter Support

We’re available Monday-Friday, 9 a.m. to 5 p.m. North American Mountain Time (excluding most national holidays). You can always expect a response by 5 p.m. Mountain Standard Time the following business day.

When contacting the Service Team, it helps to have the following:

  • Your operating system version
  • Your version of PingPlotter/Multiping
  • Info on any firewalls, virus software, or special configurations you may have
  • Any relevant screenshots or files (such as .pp2 files)
  • A brief description of your issue/situation

If you need any help providing any of this information, here's a handy guide.

Contact Us

Priority Support

We also provide priority support to current subscribers and license holders with active maintenance. This includes remote support sessions, faster email response, and feature request priority.

Learn More

Knowledge Base

Search for specific solutions to your PingPlotter issue.

Browse KB

Common Problems

See examples of common network issues (and how they look in PingPlotter).

Learn more