We’re available Monday-Friday, 9 a.m. to 5 p.m. Mountain Standard Time (excluding most national holidays). You can always expect a response by 5 p.m. Mountain Standard Time the following business day.
When contacting the Service Team, it helps to have the following:
- Your operating system version
- Your version of PingPlotter/Multiping
- Info on any firewalls, virus software, or special configurations you may have
- Any relevant screenshots or files (such as .pp2 files)
- A brief description of your issue/situation
If you need any help providing any of this information, here's a handy guide.