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PingPlotter Support

We’re available Monday-Friday, 9 a.m. to 5 p.m. North American Mountain Time (excluding most national holidays). You can always expect a response by 5 p.m. Mountain Standard Time the following business day.

When contacting support, it helps to have the following:

  • Your operating system version
  • Your version of PingPlotter/Multiping
  • Info on any firewalls, virus software, or special configurations you may have
  • Any relevant screenshots or files (such as .pp2 files)
  • A brief description of your issue/situation

If you need any help providing any of this information, here's a handy guide.



Phone: (208)-345-0030 (ext 6)

Priority Support

Priority support is available to active subscribers and license owners with active maintenance. Active custome benefits include faster email response, feature request priority, and more.

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Knowledge Base

Search for specific information on your PingPlotter issue.

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Common Problems

See examples of common network issues (and how they look in PingPlotter).

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