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It seems like your issue may fall under one of two categories.

The first is that the issue you’re experiencing is not network-related. The app or service you’re having problems with may not be working correctly or experiencing non-network issues.

The second is that the network issue is isolated to a specific app or service (such as a problem with their servers). We recommend using PingPlotter to test your connection to the service with which you’re experiencing problems. We have resources available to help you test your connection to the app or service giving you trouble.

Even if you might not be seeing evidence of a network issue currently, it never hurts to keep testing your network with PingPlotter. Time-of-day, network usage, and a number of other factors can impact your network performance, and capturing that data will help you narrow down any unseen problem.

Want an extra set of eyes?

If you’re certain your issue is network-related but your PingPlotter results are stating otherwise, share your results with our Service Team. They can help identify the possible fringe-cases that can lead you in the right direction.

Get in touch!