There is a reasonable chance you may be running into issues with your router’s firewall or other security settings.
In many cases, these settings can be adjusted to allow specific traffic to pass through unimpeded. If all your results past your router are also showing 100% packet loss, you may need to add PingPlotter to your list of approved applications.
Consult your router’s support documentation to change any sort of firewall or security settings to add approved applications (such as PingPlotter and any other critical apps). If you’re using settings set by someone else (like an IT admin), share your PingPlotter results with them and let them know you may be experiencing conflicts.
You can also toggle these settings off and continue testing with PingPlotter to see if the issue resolves. However, we don’t recommend prolonged usage or performing any security-sensitive activities while your firewall is deactivated (especially if these activities are work-related).
If your issue is security-based, your PingPlotter results should improve once it and other critical applications are approved.
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