Guides

Is Your Contact Center Truly Ready for Work-From-Home?
The challenge isn’t whether work-from-home can work. It’s whether the organization has clearly defined what “ready” actually means for remote agents—and how that readiness is verified and maintained over time.
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Setting Internet KPIs and Standards for Business Success in 2026
Those network hiccups aren't just annoying — they're potentially costing you big time. Now is the ideal time to reassess and establish Internet Key Performance Indicators.
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Hire Smarter with NetCheck
Unlike traditional speed tests, which offer a fleeting snapshot of connection quality, NetCheck provides a comprehensive analysis over an extended period. Learn how to streamline the vetting process for remote employees.
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Rethinking Internet Health Beyond Speed Tests
A speed test is a one-trick pony in the internet rodeo.
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How to Manage a Contact Center Team Using PingPlotter
PingPlotter’s Quality Monitor lets you see the connection quality for hundreds of remote agents on a single dashboard — so you can manage your team more efficiently and elevate customer experience.
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How to Keep a Record of Network Performance Over Time
PingPlotter captures what happens before, during and after internet issues occur.
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Proving Your Internet Was Down
Need to prove your internet was down? Get back to Zoom calls fast by gathering evidence to show your boss you’re not the culprit of your internet issue.
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How to Troubleshoot Zoom
If you're experiencing stuttering, call dropouts, or otherwise poor call quality with Zoom, this guide can help you narrow down the root cause. Zoom is a popular virtual meeting and teleconferencing platform, and like most voice/video chat services, it can be very sensitive to poor or inconsistent network conditions. By using this guide and a network troubleshooting tool (like PingPlotter), you can identify if the issues with Zoom are caused by a problem locally, an issue with your ISP, or with Zoom itself.
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How to Troubleshoot Slack
If you are having trouble connecting to Slack, this guide can help you narrow down the root cause. By using this guide and a network troubleshooting tool (like PingPlotter), you can identify if the issues with Slack are caused by a problem locally, an issue with your ISP, or with Slack itself.
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How to Troubleshoot Microsoft Teams
Microsoft Teams keeps dropping? Ping the Microsoft Teams server and check the status of the Office 365 service to troubleshoot and trace it to a Teams server.
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VoIP Troubleshooting Guide
Network conditions have a huge impact on VoIP call quality. Here’s a handy guide to finding and fixing the root cause.
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A Small Business Guide to Incorporating a VoIP System
Some might think of VoIP services benefitting only enterprise-tier operations, but smaller operations have a lot to gain as well. Here are just a number of the advantages (and a few disadvantages) of using VoIP phones in your small business.
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