Build a Dream Team
PingPlotter shows you which remote agents have a good internet connection — and those who do not. Determine which team members get put into the call queue and prove who’s REALLY having internet issues.
Wouldn’t it be nice to hire remote agents in an area of the country that doesn’t have constant internet problems? With PingPlotter, you can pre-qualify new agent connections so they can be call-ready on their first day.
Get the Big Picture
Quality Monitor lets you see the connection quality for hundreds of remote agents on a single dashboard — so you know for sure if home networks are working properly before it impacts CX and operations.
Ask Your Assistant
Insights, our PingPlotter AI, automatically detects potential problems, ranks them in order of severity and suggests how to resolve them.