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Efficiency is the name of the game.

Monitor and troubleshoot your remote WFH agents’ internet connections to build a reliable and productive team.

Ask About our Contact Center Special Pricing Bundle
We’re excited to be a part of Customer Contact Week in Las Vegas, June 3–6.

Drop by to see us at Booth #806 to explore how PingPlotter for Contact Centers can help you optimize remote agent connectivity and boost the customer experience.

While you’re there, register to win a Lego® set!

With PingPlotter for Contact Centers, you can maximize agent productivity with proactive internet monitoring that instantly alerts you when there’s an issue, so you can address it before it impacts CX and operations.

Boost CX

Disconnections cause lost sales, burned leads, contract penalties, and disgruntled customers — but with PingPlotter for Contact Centers, you can significantly reduce internet instability for your remote agents while significantly increasing customer satisfaction.

Illustration of the PingPlotter Cloud Interface

Respond faster

Real-time connectivity stats allow your team to get ahead of issues before CX is impacted. Pull agents from the queue who are impacted by regional ISP issues and connect customers with agents with stable connections.

Gain insight

PingPlotter’s AI automatically detects potential problems, triages them, and suggests possible solutions. Historical data offers a comprehensive overview of remote agents’ internet health, all from a single, user-friendly dashboard.

Stop gambling on the unknown.

Vet new agents’ internet connectivity before they take their first call. Test a new hire’s internet for 24–48 hours for insight.

Determine which ISPs have the least reliable service, so you’ll know the locations to avoid when hiring.

Document and share crucial WFH employee connectivity data with ISPs, IT, and other stakeholders.

Don’t just take our word for it …

Instead of us trying to chase a problem, we're already collecting the data before it even happens.

James Eye, IT Operations Administrator at OKIE811

See how OKIE811 leveraged PingPlotter for Contact Centers to proactively monitor their WFH employees’ internet stability and troubleshoot problems to better manage their remote contact center.

Read the Case Study

Learn more about how PingPlotter for Contact Centers can help you get to the root of your agents’ internet issues and reduce the impact of internet connectivity on operations.

How to Manage a Contact Center Team Using PingPlotter
Monitor Agent Quality
Remote Agent Internet Impacts Your CX and Profitability
Make More Connections
Enhancing Operational Efficiency with PingPlotter
Get Ahead of Issues
Illustration of the PingPlotter Cloud Interface
Find out how PingPlotter can help your contact center.

Find out how PingPlotter can help your contact center reduce downtime and drive efficiency. Book a demo with one of our product specialists today, and be sure to ask about special Contact Center bundle pricing.

We’re looking forward to seeing you in Las Vegas!

Talk to a Product Specialist