Reduce Agent Internet Downtime

PingPlotter constantly monitors internet connections for a remote workforce, so you know instantly if there’s a problem. Your contact center can fix issues faster, reduce agent internet downtime, and pre-qualify new hire networks. Plus, you can simply put those “the dog ate my internet” excuses to rest.

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Fix Internet Connection Issues Faster

By monitoring your internet connections ALL of the time, PingPlotter helps you identify problems quickly and with less guesswork. You can monitor hundreds of remote devices at once and trigger alerts when an agent suffers a connection breakdown.

A faster response leads to a faster resolution, reducing internet downtime. What’s more, with our Quality Monitor, you can see your entire network at a glance, pinpointing exactly who is having internet connection issues and why.

Pre-Qualify WFH Connections

With PingPlotter, you can evaluate new remote agent internet connections before they even start the job. Deploying a simple internet test means new remote hires are equipped and ready to work with a few clicks. And our Quality Monitor dashboard shows you each agent’s internet performance over the last couple of minutes, hours, days, or weeks — so you know for sure if WFH connections are working properly.

Prove if Agents Actually Have an Internet Problem

PingPlotter monitors your network repeatedly over time, capturing more issues than a single-point-in-time speed test. This kind of visibility makes remote agent internet connections more transparent and eliminates the “dog ate my internet” excuse.

PingPlotter’s Insights helps your IT team identify problems fast, while LiveShare shows remote agents (or upper management) the source of those problems in real-time, fostering better conversations.

Rapid Deployment

Roll out to hundreds of computer in a few hours with mass deployment.

Notifications & Automations

Alert the team when issues occur and integrate with other systems.

Troubleshooting Assistant

Automatically guide end users through the network troubleshooting process.

Built for Teams

Involve the whole team with users & permissions.

WFH Network Monitoring

Monitor hundreds of end-user connections from a single dashboard.

Custom Quality Definition

Measure connection quality according to the benchmarks you define.

“Now we can actually go in and see, yes, there really is a problem. We can tell when it started and when it's going to end. And that visibility is something we just didn't have before.”

Chris Georgeson Director of Technology at Ruby Receptionists

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