Troubleshoot End User Internet Problems

PingPlotter Cloud

Gain visibility into end user networks. Control many PingPlotter agents from a central dashboard, test connections from the end user perspective, and collaborate better with the people you support.

Remote data collection

1-second trace interval

LiveShare

1 agent per trace

Preset quality definitions

30 day history

Measure Jitter & MOS

48 hour timeline window

Run on Windows, macOS, & Linux

3 users

Looking for more?

Additional features are available through our personal sales team.

Mass depoyment

Auto-troubleshooting Insights

Alerts & notifications

More agents per trace

Longer history

Longer timeline windows

Unlimited users


30 day money-back guarantee on all purchases. Cancel subscriptions any time.

Troubleshoot Your Own Internet Problem

Standard

 

Simple connection testing. Test your network. Visualize the results. Identify the source of problems, and share results with people who can help.

Sidekick

Automatic internet troubleshooting. Detect potential issues causing slow internet. Receive sugestions on how to improve your connection.

Professional

 

Advanced connection testing. Run as many as 250 traces at once. Test exactly how you need with professional-grade settings.

Product Comparison

 
  Standard Sidekick Professional Cloud
Easiest connection test
Fastest sample rate
Visual troubleshooting
Multi-traceTwo at onceAutomatic250 at once1,000 at once
Data collectionLocalLocalLocalRemote
Troubleshooting automationInsightsInsights, End User Insights
SharingSnapshotsSnapshotsSnapshotsSnapshots, LiveShare
MetricsLatency, Packet LossLatency, Packet Loss, Quality ScoreLatency, Packet Loss, Jitter, Mean Opinion ScoreLatency, Packet Loss, Jitter, Mean Opinion Score, Quality Score
Packet typesICMP, UDP, TCPICMPICMP, UDP, TCPICMP, UDP
PlatformsWindows, macOSWindows, macOSWindows, macOSWindows, macOS, Linux
UsersSingleSingleSingleTeam
AlertsLocalLocalRemote
DiscoverAutomaticLocalAutomatic