PingPlotter Cloud Manual

PingPlotter Cloud Support

Contact our Service Team

PingPlotter's Service Team is available to assist with any PingPlotter or PingPlotter Cloud issue you may encounter. As a subscriber, you have access to priority support, ensuring your support tickets jump to the front of our support queue. Our Service Team can also schedule remote sessions to answer questions and help your team to work through complex issues.

Ticket Submissions

This is probably the easiest way to get in touch with us, which helps us help you! You can send in a ticket from within the PingPlotter Cloud Interface, click on Account in the sidebar, and select Get Help.

You can also email us if you need to get in contact. Our support email is


We do have a support phone number: (208)-345-0030 Option 6. If we're not in the office, leave a message and we'll get back to you as soon as we can!


On all channels, we are available Monday-Friday, 9:00 a.m. to 5:00 p.m. MST (Mountain Standard Time). If you write in or leave a voicemail, you can expect a response by 5 PM the following business day. We are not in the office on New Year's Day, Labor Day, Memorial Day, Thanksgiving, or Christmas.

Additional Resources

We've included several important resources below to help further your knowledge about PingPlotter and network troubleshooting.