Version 5 Manual

Send an Email

A very popular alert type is Send an Email.

Before you can create an event to send an email, you must configure your SMTP server and return email address.  Note that your SMTP server must be accessible on the network to be able to send emails, so it's possible a network failure may not be able to email you.  PingPlotter will continue to try to send emails once a minute until it is able to get an email out.

Emails are a bit more complicated to set up than most Event types – as it is dependant on your SMTP server, and you don't want to be overwhelmed with emails when conditions are bad, but you *do* want to know what's going on.

First off, you can fire emails based on the standard PingPlotter notification types. See the associated documentation for more details.

Send e-mail to:

This can be an individual email address, or a list of addresses separated by either a , or a ; (both work equally well).  Please do not set this up to be someone at your ISP unless they have agreed that they want to see this information.  A huge portion of getting problems solved is playing the game right, and overwhelming people with automated emails is almost certainly going to work against you.

Testing and error messages

Once you have your e-mail set up, use the "test" button to see what the message will look like (and also to make sure all the settings are working).  Any errors should be displayed here.

Many of the errors that occur during testing can be attributed to incorrect email setup – so go there and validate your settings.

Here are some specific knowledge base articles on possible error numbers:

Socket error 10053

Socket error 10060

Socket error 11004

Any Socket error is being generated by the SMTP server itself, not PingPlotter, so if you're getting an error number not listed here, or in our knowledge base, try doing a search on your favorite search engine to see if you can find more information about the error you're getting.